Refund Policy

Read our refund terms for digital goods, software licenses, and custom development services.

HardSoftCode Refund Policy

Thank you for choosing HardSoftCode. Please read this policy carefully before making a purchase. By purchasing our digital software products, custom development services, or technical services, you acknowledge that our products are licensed, not sold, and you agree to the refund terms outlined below.

1. Digital Goods & Software Licenses

Our software products are digital goods delivered via download and are licensed for use on a single domain under our End-User License Agreement (EULA).

  • No Refunds After Download: All sales are final. We do not offer refunds, exchanges, or returns once the product files have been downloaded to any device (including but not limited to PCs, phones, and tablets).
  • Evaluation: You must review product descriptions, documentation, server requirements, and live demos prior to purchase.
  • License Violations Void Refunds: No refund requests will be considered if your license is terminated due to a breach of our EULA. This includes, but is not limited to:
    • Operating the software on more than one domain without permission.
    • Sharing, distributing, or exposing the source code to unauthorized individuals.
    • Reverse engineering, decompiling, or disassembling the software.

2. Custom Development Services

For custom coding, software modifications, and tailor-made development requests, the following terms apply:

  • Non-Refundable Deposit: We require a 50% upfront payment (deposit) before any project analysis or programming work begins.
  • Cancellation Policy: If you cancel the custom development request at any point after work has started, this 50% upfront payment is 100% non-refundable. This covers the allocation of our engineering time and specialized resources.

3. Technical Support, Compatibility & Completed Services

We offer technical services (such as installation, configuration, integration, and troubleshooting).

  • No Post-Service Refunds: Once a service has been completed and delivered, the payment for that service is final and non-refundable.
  • Third-Party & Environment Conflicts: As stated in our EULA, we are not liable and will not issue refunds for software malfunctions resulting from:
    • Improper or inadequate maintenance/server configuration by the client.
    • Conflicts with third-party software, applications, or interface routines NOT developed by HardSoftCode.
    • Unauthorized modifications to the software source code by anyone other than HardSoftCode.

4. Risk Mitigation & Testing

Good data processing procedure dictates that you thoroughly test any software with non-critical data before relying on it. The user assumes the entire risk of using the product. If you experience an inherent bug within our original, unmodified codebase, please contact our support team to investigate the issue.

5. Contact Us

If you have any questions about our Refund Policy or need technical support, please contact us at: